We all face problems every day. But not all problems are created equal. Some require simple solutions. Others demand layered, coordinated effort. And then there are the truly wicked problems. These are the challenges that don’t just resist resolution, but change or grow as you work on them. Understanding what kind of problem you’re facing is the first step toward solving it.
In this post, we’ll explore the “Simple, Complex, Wicked” framework and show you how to apply an 8-step problem-solving process that gives you clarity and structure even when the path ahead is anything but clear.
Part 1: Understanding the Problem Types
Simple Problems
- Definition: Have clear causes and straightforward solutions. One correct approach typically solves it.
- Examples: Fixing a flat tire, following a recipe, scheduling an appointment.
- Key Insight: Simple doesn’t mean easy, but once resolved, it’s done.
Complex Problems
- Definition: Involve multiple factors, interdependent parts, and often require collaboration or step-by-step planning.
- Examples: Training for a triathlon, managing a team project, healing from an injury.
- Key Insight: Progressive solutions that requires patience, sequencing, and systems thinking.
Wicked Problems
- Definition: Problems that create new problems as you work on them. There’s no clear end-point and no single solution.
- Examples: Terrorism and crime, healing from trauma, systemic injustice, identity transition after military service.
- Key Insight: These are deeply human and evolving problems; the goal is management and progress, not perfection.
“Don’t bring a knife to a gun fight. Know what kind of problem you’re dealing with.”
Part 2: The 8-Step Problem Solving Process
(Use this framework no matter what kind of problem you’re facing.)
- Clarify the Problem
What’s really going on here? Is this problem simple, complex, or wicked? - Break it Down
Identify the parts. What are the moving pieces? Are there multiple phases or systems involved? - Define Success
What does “solved” look like? For wicked problems, what does “managed” or “reduced impact” look like? - Generate Options
Brainstorm multiple courses of action. Don’t get stuck on one fix. - Evaluate and Prioritize
What actions are most likely to work? What are the risks, trade-offs, and resource costs? - Act Strategically
Choose your next best move—not necessarily the final solution, but the best next step. - Monitor Outcomes
What’s working? What’s changing? Reassess as needed, especially with wicked problems. - Adjust and Adapt
Modify your plan based on feedback, outcomes, and new variables. Be flexible and reflective.
So What?
Understanding whether you’re facing a simple, complex, or wicked problem helps you choose the right strategy, mindset, and tools. It helps you avoid frustration, save energy, and build confidence. The 8-step process provides a map—especially when the terrain keeps changing.
“You can’t control the storm, but you can learn how to read the weather.”
Thanks for Reading
If you’re looking for practical tools to build resilience, mental clarity, and physical well-being, you’re in the right place. Tactics Total Wellness is based in Charleston, South Carolina, and I write weekly about mindset, performance, and integrated living for veterans, first responders, and high performers across the Lowcountry.
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